Shipping policy
SHIPPING POLICY
Last updated: June 16, 2026
Overview
At Fiorentino & Co, we strive to process and deliver your order as quickly and carefully as possible.
By placing an order through our website, you agree to the terms outlined in this Shipping Policy.
Order Processing
All orders are processed within 1 business day.
Orders placed before 17:00 (CET) on business days are usually processed and shipped the same day.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, product launches, or promotional campaigns, processing times may be extended.
If your order is delayed, we will do our best to let you know using the contact details provided at checkout.
Shipping Destinations
We currently ship to:
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The Netherlands
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European Union countries
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Selected international destinations
If your country is not available at checkout, please contact us before placing an order.
Shipping Costs
Shipping costs are calculated automatically during checkout and are displayed before payment is completed.
Any applicable shipping charges are clearly shown during the checkout process.
Estimated Delivery Times
Netherlands
Estimated delivery:
1–2 business days
European Union
Estimated delivery:
2–5 business days
International
Estimated delivery:
5–10 business days
Please note that all delivery times are estimates only and are not guaranteed.
Delivery times may be affected by:
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Carrier delays
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Customs inspections
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Severe weather conditions
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National holidays
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Force majeure events
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your Track & Trace information.
Tracking information may take up to 24 hours to become active after shipment.
Customers are responsible for monitoring the tracking status of their shipment.
Customs, Duties & Taxes
For international orders outside the European Union, customs duties, import taxes, VAT, and other fees may apply.
These charges are determined by local authorities and are the sole responsibility of the customer.
Fiorentino & Co has no control over these charges and cannot predict their amount.
Lost, Delayed or Damaged Shipments
Once an order has been handed over to the shipping carrier, delivery is managed by the carrier.
If your package arrives damaged, please contact us within 48 hours of delivery at:
Please include:
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Your order number
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Clear photographs of the packaging
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Clear photographs of the damaged item
We will investigate the matter and provide an appropriate solution where applicable.
Delivered Packages
If tracking information confirms that an order has been successfully delivered to the shipping address provided by the customer, Fiorentino & Co cannot be held responsible for loss, theft, or damage occurring after delivery.
Customers are responsible for providing a secure delivery location.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information is accurate and complete at checkout.
Fiorentino & Co cannot be held responsible for delays, lost shipments, additional shipping costs, or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
If an order is returned to us due to an incorrect address, the customer may be required to pay additional shipping costs before the order can be resent.
Returned Shipments
If a shipment is refused by the customer, remains uncollected at a pickup point, or is returned to us by the carrier, additional shipping costs may apply before the order can be resent.
Any refund issued for unclaimed or refused shipments may be reduced by the original shipping costs and any return fees charged by the carrier.
Contact Information
For any questions regarding shipping, please contact:
Fiorentino & Co
Email:
info@fiorentinoandco.com
Website:
www.fiorentinoandco.com