RETURN & REFUND POLICY

Last updated: August 21, 2026

Returns

We offer a 14-day return period. You may request a return within 14 days after receiving your order.

Items must be returned unworn, unused and, where reasonably possible, in their original packaging with included accessories.

To start a return, contact info@fiorentinoandco.com.

Return address:
Fiorentino & Co.
Nieuwe Hilversumseweg 7A
1406 TA Bussum
The Netherlands

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item received is defective, damaged or incorrect.

We strongly recommend using Track & Trace and keeping your proof of shipment. Customers are responsible for ensuring their return reaches us.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective or incorrect item, contact info@fiorentinoandco.com as soon as possible and include your order number and clear photos of the issue.

We will review the situation and provide an appropriate solution.

Non-Returnable Items

Returns cannot be accepted for:

• Personalized or custom-made products
• Gift cards
• Items that have been worn, used or damaged beyond what is necessary to inspect them

This does not affect any mandatory rights you may have under applicable consumer law.

Exchanges

We currently do not offer direct exchanges. To order a different product, return the original item and place a new order.

Refunds

Once your return has been received and inspected, we will notify you about your refund.

Approved refunds will be issued to the original payment method in accordance with applicable consumer law. Depending on your bank or payment provider, it may take additional time for the refund to appear.

For eligible EU cancellations, any standard outbound delivery costs will be refunded where required by law. Additional costs resulting from choosing a more expensive delivery method are not refundable.

Contact

For questions regarding returns or refunds:

Fiorentino & Co.
info@fiorentinoandco.com
Phone / WhatsApp: +31 6 12774010