Refund policy
Return Policy
We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags attached, and in the original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at fiorentinoandco.nl@gmail.com. Please note that returns must be sent to the following address:
Nieuwe Hilversumseweg 7A, Zipcode: 1406TA
Customers are responsible for the return shipping costs. Shipping costs are non-refundable, unless the return is due to a defective or incorrect item.
If you have any questions about returns, you can always contact us at fiorentinoandco.nl@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and resolve it for you as quickly as possible.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (for example, food, flowers, or plants), custom or personalized products, and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have any questions or concerns about your specific item.
Sale items and gift cards are non-returnable.
Exchanges
The fastest way to ensure you receive the item you want is to return the item you have. Once the return is accepted, you can place a new order for the desired item separately.
14-Day EU Cooling-Off Period
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As described above, the item must be in the same condition as received, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
Once we have received and inspected your return, we will notify you whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within ten business days.
Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at fiorentinoandco.nl@gmail.com.